Refunds & Exchanges
Refunds & Exchanges
Easy Exchange. No Hassle.
Not happy with your order? We'll sort it. Exchange any full-price item within 30 days of delivery — no lengthy process, no back and forth.
How to start an exchange
📱 WhatsApp us your order number at +92-339-7000261 and our team will arrange the rest.
Exchange Eligibility
Items can be exchanged within 30 days of purchase or delivery if they meet the following conditions:
- ✔ Unused and unwashed
- ✔ In original condition
- ✔ Original packaging intact
- ✔ Price labels and tags attached
Important:
- Exchanges are not accepted simply because the customer changed their mind or no longer likes the design
- Colour variations due to screen settings are not considered a defect
- Customized products cannot be exchanged or returned
How to Exchange
Online Orders
To initiate an exchange:
- 📱 WhatsApp / Call: +92-339-7000261
- 📧 Email: updates@protectorstribe.store
Our team will guide you through a smooth exchange process. Please note: customers must send the product to our warehouse at their own expense.
Refund Policy
We do not offer cash refunds.
If a product has a quality issue or manufacturing defect, you may choose:
- An exchange
- An online shopping voucher of the same value
Refunds may only be processed in rare cases where the replacement item is out of stock. Shipping charges are non-refundable.
Order Cancellation
Orders can be cancelled before processing begins. Once an order is shipped, it cannot be cancelled and will fall under the exchange policy.
LINEN TRIBE reserves the right to cancel orders due to stock unavailability, pricing errors, or payment issues.
Important: If an order is refused at delivery, we are not liable for refunds or compensation.
Non-Returnable Items
The following items are final sale and cannot be exchanged or refunded:
- Sale or promotional items
- Customized products
Need Help?
- 📱 WhatsApp / Call: +92-339-7000261
- 📧 Email: updates@protectorstribe.store
- 🕒 Support Hours: Monday – Saturday, 9:00 AM – 9:00 PM